As the Home Service Professionals on our platform are all private individuals and work independently, Helpling does not take any part in the key handling and all communication regarding keys should be directly between customer and Home Service Professional. 

We do usually recommend that the customer is there for the first booking so that they can meet their cleaner and show them around, and if they are then comfortable leaving keys, they may do so.

We can offer a key handover form for you to use, to confirm the key agreement.

Please contact our Customer Service team at to request the Key Handover Form.

Should you require your keys back from your cleaner, please reach out to your cleaner directly.