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Information for before your first clean

What does the clean include?
The service professionals on the Helpling platform generally offer standard household jobs (cleaning).  We would advise you to create a list with what...
Tue, 2 Aug, 2022 at 6:06 PM
Do I have to provide cleaning materials?
Yes, all cleaning materials and equipment (vacuum cleaners, mops, and buckets, etc.) should be provided by the customer. Everyone has different wishes when ...
Tue, 2 Aug, 2022 at 6:06 PM
Do I have to be home during the clean?
This is entirely up to you. However, we do recommend that you are there for the first booking at least. This allows you to meet your Home Service Profession...
Tue, 2 Aug, 2022 at 6:07 PM
How can I give my Home Service Professional access to my house?
If you can't be home for your booking, you can reach out to your Home Service Professional directly through the messaging tool to inform them how they ...
Tue, 2 Aug, 2022 at 6:07 PM
Should I give my Home Service Professional a key?
That is possible! However, Helpling is not responsible for key exchanges and so this is entirely between you and your cleaner.  We recommend that you ar...
Tue, 2 Aug, 2022 at 6:13 PM
Am I insured in case of damage?
In the unlikely event of damage, you do not have to worry as you are protected from any serious harm. All Home Service Professionals working via the Helplin...
Tue, 2 Aug, 2022 at 6:14 PM
Am I insured in case of theft?
Yes, as a customer you are insured in case of theft.  Helpling has a contract with athird party insurer.  In case of theft, please contact us by sen...
Tue, 9 Aug, 2022 at 7:58 PM