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Information for before your first clean

What does the clean include?
The tasks you'd like your cleaner to carry out depend entirely on what you discuss and agree with your Home Service Professional. We recommend providin...
Wed, 2 Jun, 2021 at 3:00 PM
Do I have to provide cleaning materials?
Yes, all cleaning materials and equipment (vacuum cleaners, mops, and buckets, etc.) should be provided by the customer. Everyone has different wishes when ...
Wed, 2 Jun, 2021 at 3:00 PM
Do I have to be home during the clean?
This is entirely up to you. However, we do recommend that you are there for the first booking at least. This allows you to meet your Home Service Profession...
Wed, 2 Jun, 2021 at 3:01 PM
How can I give my Home Service Professional access to my house?
If you can't be home for your booking, you can reach out to your Home Service Professional directly through the messaging tool to inform them how they ...
Wed, 2 Jun, 2021 at 3:02 PM
Should I give my Home Service Professional a key?
As the Home Service Professionals on our platform are all private individuals and work independently, Helpling does not take any part in the key handling an...
Wed, 2 Jun, 2021 at 3:03 PM
Am I insured incase of a damage?
In the unlikely event of damage, you do not have to worry as you are protected from any serious harm. All Home Service Professionals working via the Helpli...
Wed, 2 Jun, 2021 at 3:04 PM