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Information for before your first clean

What does the clean include?
The tasks you'd like your cleaner to carry out depend entirely on what you discuss and agree with your cleaner. We recommend providing a checklist with...
Thu, 9 Jan, 2020 at 5:17 PM
Do I have to provide cleaning materials?
Yes, all cleaning materials and equipment (vacuum cleaners, mops, and buckets, etc.) should be provided by the customer. Everyone has different wishes when ...
Thu, 9 Jan, 2020 at 5:18 PM
Do I have to be home during the clean?
This is entirely up to you. However, we do recommend that you are there for the first booking at least. This allows you to meet your provider and to provide...
Fri, 29 Nov, 2019 at 11:44 AM
How can I give my cleaner access to my house?
If you can't be home for your booking, you can reach out to your provider directly through the messaging tool to inform them how they can gain access t...
Fri, 29 Nov, 2019 at 11:45 AM
Should I give my cleaner a key?
As the cleaners on our platform are all private individuals and work independently, Helpling does not take any part in the key handling and all communicatio...
Fri, 29 Nov, 2019 at 11:46 AM
Am I insured incase of a damage?
In the unlikely event of damage, you do not have to worry as you are protected from any serious harm. All providers working via the Helpling platform are c...
Thu, 9 Jan, 2020 at 5:20 PM