In the unlikely event that you are not happy with your booking, please send us an email to contact@helpling.nl or call us at 0858888338. We will take down your feedback and relay the information to your provider to help improve their performance. Also, we will try to find the best solution for you and we can offer to match you with a new provider.

Do you refuse to pay or only want to partially pay for your booking? Refund requests should also be submitted within 48 hours of your booking taking place. Your provider will be notified of the request and only upon agreement from the cleaner are we able to offer a full/partial refund. Any refunds processed will take 5 - 10 working days to reach your account. If you do not pay for the booking, your provider will not receive any funds either.