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Something was damaged. What should I do?
We are very sorry that something has been damaged! All of the providers working via our platform are covered by our liability insurance which covers all da...
Fri, 29 Nov, 2019 at 11:48 AM
How can I give my cleaner feedback?
You can give your cleaner feedback directly or you can leave them a review by logging into your account and clicking on a past booking. You'll then be ...
Fri, 29 Nov, 2019 at 11:49 AM
My cleaner has not shown up, what should I do?
In the unlikely event that your provider has failed to attend your booking on time, please first attempt to reach out to the provider through the messaging ...
Thu, 9 Jan, 2020 at 5:21 PM
I was unhappy with the quality of the clean, what now?
In the unlikely event that you are not happy with your booking, please send us an email to contact@helpling.nl or call us at 0858888338. We will take down y...
Fri, 29 Nov, 2019 at 11:50 AM
What happens if the cleaner needs less or more time than I booked?
If the original duration of the booking is no longer suited, your provider can adjust the invoice. If the invoice was already sent and the payment processed...
Fri, 29 Nov, 2019 at 11:54 AM