You pay a matching fee to Helpling to get access to our database and get a match with a cleaner. You pay this fee directly to Helpling before your booking request is placed. This fee needs to be paid every time you want to place a new booking request. The costs for the cleaning need to be paid separately and directly to the cleaner. 

Your match is considered succesful if one of the cleaners you selected accepts your booking request, or if at least three other cleaners subscribe to your request if none of your selected cleaners accepts your request. For more information we advise you to consult our Terms and Conditions.