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Payment Handling

What is the matching fee?
You pay a matching fee to Helpling to get access to our database and get a match with a cleaner. You pay this fee directly to Helpling before your booking r...
Thu, 11 Aug, 2022 at 4:56 PM
Which payment methods do you offer?
We offer the following online payment methods for the one-ff matching fee: iDeal Direct debit Creditcard For managing payment streams, we use the paym...
Tue, 2 Aug, 2022 at 6:32 PM
Can I pay in cash?
You pay the matching fee directly to Helpling. It is not possbile to do this by cash.  You arrange salary payments with your cleaner directly. Most clea...
Tue, 2 Aug, 2022 at 6:33 PM
When will I be charged?
The matching fee has to be paid up front to Helpling, before the booking request is placed.  The costs for the clean will generally be paid after the cl...
Tue, 2 Aug, 2022 at 6:35 PM
What is Stripe?
To ensure the highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. Stripe holds a...
Tue, 2 Aug, 2022 at 6:36 PM
The appointment took place, but I have not been charged yet, what do I need to do?
We recommend that you discuss payment before the booking takes place. Most of the service professionals will ask for payment right after the appointment, bu...
Tue, 9 Aug, 2022 at 7:53 PM
Do I have to pay for travel?
There is no charge for travel expenses. Home Service Professionals choose in which areas they'd like to work. If you want to, you can pay for travel ex...
Tue, 2 Aug, 2022 at 6:38 PM