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Payment Handling

Which payment methods do you offer?
We offer the following online payment methods: - iDeal - Direct debit - Creditcard - Paypal For managing payment streams, we use the payment provider Stri...
Fri, 29 Nov, 2019 at 11:56 AM
Can I pay in cash?
No - all Home Service Professional on Helpling are paid through the platform and are instructed not to accept cash. It is a breach of both customer and pro...
Wed, 2 Jun, 2021 at 3:08 PM
When will I be charged?
Your Home Service Professional needs to confirm the booking and send the invoice after he or she worked for you. Only after confirming the invoice the payme...
Wed, 2 Jun, 2021 at 3:08 PM
What is Stripe?
To ensure the highest standards of security and stability, we chose to partner with Stripe. Stripe is a third-party secure-payment provider. Stripe holds a...
Fri, 29 Nov, 2019 at 11:58 AM
How can I change my payment details?
You can change your card details through your account. Click on 'Account Settings' and then 'Edit' under Payment Method. 
Fri, 29 Nov, 2019 at 12:00 PM
I have received an email saying that my payment has failed - what can I do?
When we are unable to take a payment, we will send you an email informing you of the failed attempt.  For giving the payment another try, you need to ch...
Wed, 2 Jun, 2021 at 3:09 PM
The appointment took place, but I have not been charged yet, what do I need to do?
The payment process is only triggered if your Home Service Professional confirms the clean and (automatically) sends you the invoice. This is usually done a...
Wed, 2 Jun, 2021 at 3:10 PM
I was charged a wrong amount, what should I do?
In case of any problems regarding the payment process please send an e-mail to and we'll do all we can to assist. 
Fri, 29 Nov, 2019 at 12:02 PM
Do I have to pay for travel?
There is no charge for travel expenses. Home Service Professionals choose in which areas they'd like to work. If you want to, you can pay for travel ex...
Wed, 2 Jun, 2021 at 3:10 PM