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Changes & Rescheduling

How can I change the date or time of an appointment?
To request a change, just send them a change request through your online account. Click on 'overview' and look at your future appointments. Clic...
Fri, 29 Nov, 2019 at 10:53 AM
How can I change the date or time of a booking series?
To request a change to all your bookings, just send a change request through your online account. In the menu, click on 'Overview' and click on ...
Fri, 29 Nov, 2019 at 10:55 AM
How can I change my booking before it has been confirmed?
Unfortunately, we don't have a feature that will allow you to amend an outstanding request, however you can just drop us an email with your changes and...
Thu, 9 Jan, 2020 at 5:05 PM
My provider is going on holiday - how can I get a replacement?
If your provider has already added their holiday to their account, you'll be able to request a replacement through the notification email. Otherwise,...
Thu, 9 Jan, 2020 at 5:07 PM
My provider is leaving the Helpling platform - how can I get a replacement?
We're sorry to hear that your provider is leaving! We're glad to have been able to help with your cleanings so far and endeavor to continue. If ...
Thu, 9 Jan, 2020 at 5:08 PM
How can I change my cleaner?
If for any reason you no longer wish to continue with your current cleaner, you can replace your cleaner through your account. Click on 'Manage' a...
Thu, 9 Jan, 2020 at 5:08 PM